Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

[Slinky1992]

Hello I'd like to know why its taken so long to get the Internet up and running when I ordered it 2 weeks before I actually moved into the property it just keeps getting delayed and its getting very frustrating 

[Daniel0210]

@Slinky1992 

The Communication Workers Union have been taking industrial action on various dates over the last few weeks which involved Openreach who will now be behind with their work and be playing catch up. This could have impacted your set up date. 

[Lisa-P1987]

Hi there, there can be many different reasons why the services cannot be connected immediately.  What was your activation date?

[Slinky1992]

Hello my engineer date was 2nd of September bur it just keep getting delayed ive been given no information to when my actually date is just getting delayed every week my next delay date is Sat the 16tah of September but if I don't find the actually date after that I think am gunna candle everything and try somewhere eles me and the misses are fed up now

[Lisa-P1987]

I understand that, I am sorry about the delays, this will be down to openreach not being able to support the activation. 

We can't say immediately why though as need account info in order to investigate. I can certainly invite you to a chat and we can look into why there is a delay but we won't be able to speed up the activation unfortunately. 

Would you like me to send a chat invite?

[Slinky1992]

What information would you need from me to find out what's going on

[Lisa-P1987 · Accepted solution]

We would need to get into your sky account, so account number, address, security info etc. 

Would you like me to invite you to a private chat?

[Slinky1992]

Yes please if you could thank you 

[Slinky1992]

If I sent my details in here could everyone eles see it 

[Lisa-P1987]

I have escalated your post to our Community Messaging team now Slinky1992, we will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Highlinder]

@Slinky1992If you open a private chat through the escalation process that some on the forum can do then you will be able to speak with Sky directly. Please do not put in any private information until you are invited to do so.

[Slinky1992]

How do I get in the privet chat

[Highlinder]

@Slinky1992You should see a blue chat bubble on your screen. if in doubt look at the information provided in the link that @Lisa-P1987  posted.

[Lisa-P1987]

Thanks all, we are in an active chat now 🙂

[Slinky1992]

Hello could I have an update on my order please