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Discussion topic: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

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This message was authored by Slinky1992 This message was authored by: Slinky1992

Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Hello I'd like to know why its taken so long to get the Internet up and running when I ordered it 2 weeks before I actually moved into the property it just keeps getting delayed and its getting very frustrating 


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Posted by a Sky employee

We would need to get into your sky account, so account number, address, security info etc. 

 

Would you like me to invite you to a private chat?

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Posted by a Superuser, not a Sky employee. Find out more

@Slinky1992 

The Communication Workers Union have been taking industrial action on various dates over the last few weeks which involved Openreach who will now be behind with their work and be playing catch up. This could have impacted your set up date. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Posted by a Sky employee

Hi there, there can be many different reasons why the services cannot be connected immediately.  What was your activation date?

 

Thanks

Lisa - Sky Tech Team Expert
Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Hello

Hello my engineer date was 2nd of September bur it just keep getting delayed ive been given no information to when my actually date is just getting delayed every week my next delay date is Sat the 16tah of September but if I don't find the actually date after that I think am gunna candle everything and try somewhere eles me and the misses are fed up now

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Hello

Posted by a Sky employee

I understand that, I am sorry about the delays, this will be down to openreach not being able to support the activation. 

 

We can't say immediately why though as need account info in order to investigate. I can certainly invite you to a chat and we can look into why there is a delay but we won't be able to speed up the activation unfortunately. 

 

Would you like me to send a chat invite?

Thanks

Lisa - Sky Tech Team Expert
Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

What information would you need from me to find out what's going on

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Posted by a Sky employee

We would need to get into your sky account, so account number, address, security info etc. 

 

Would you like me to invite you to a private chat?

Thanks

Lisa - Sky Tech Team Expert
Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello

Yes please if you could thank you 

Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: hello

If I sent my details in here could everyone eles see it 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: hello

Posted by a Sky employee

I have escalated your post to our Community Messaging team now Slinky1992, we will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Highlinder This message was authored by: Highlinder

Re: hello

Posted by a Superuser, not a Sky employee. Find out more

@Slinky1992If you open a private chat through the escalation process that some on the forum can do then you will be able to speak with Sky directly. Please do not put in any private information until you are invited to do so.



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Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello

How do I get in the privet chat

This message was authored by Highlinder This message was authored by: Highlinder

Re: Hello

Posted by a Superuser, not a Sky employee. Find out more

@Slinky1992You should see a blue chat bubble on your screen. if in doubt look at the information provided in the link that @Lisa-P1987  posted.



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Hello

Posted by a Sky employee

Thanks all, we are in an active chat now 🙂

Thanks

Lisa - Sky Tech Team Expert
Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello

Hello could I have an update on my order please 

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