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Discussion topic: Hello. I have a new sky hub. Everything is connected apart from a Samsung Smart TV

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This message was authored by: B5age

Message posted on ‎19 Nov 2024 10:26 AM

Hello. I have a new sky hub. Everything is connected apart from a Samsung Smart TV

New SKY hub is working fine. Samsung Smart TV won't connect to it though.  I've tried factory reset. There doesn't seem to be an IP address showing on the tv settings. Any ideas please? 

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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎19 Nov 2024 10:39 AM

Re: Hello. I have a new sky hub. Everything is connected apart from a Samsung Smart TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @B5age 

Is that the Sky Max hub?(White one)

What model of Samsung TV is it

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: TimmyBGood

Message posted on ‎19 Nov 2024 10:40 AM

Re: Hello. I have a new sky hub. Everything is connected apart from a Samsung Smart TV

Posted by a Superuser, not a Sky employee. Find out more

@B5age 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to temporarily disable the 5Ghz WiFi band: remember to re-enable it afterwards if you do this.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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