24 Oct 2022 11:20 AM
My HP photo smart printer won't connect to the router. It picks up the network and asks for the password. I enter the correct password but it won't connect.
24 Oct 2022 11:23 AM
Posted by a Superuser, not a Sky employee. Find out more
Try seperating the wifi bands so you have 2 ssids and allocate the printer to 2.4ghz
https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610
24 Oct 2022 11:58 AM
Posted by a Superuser, not a Sky employee. Find out more@L+Ann quite a frequent issue with HP printers unfortunately. A factory reset can often sort it - how you do that varies with model- as can connecting the printer to a laptop or similar by USB then updating its firmware.
24 Oct 2022 12:25 PM
Thanks for the answer. I actually managed to set up a direct Wi-Fi link from my iPad to my printer, which works okay for me, so I don't think I will attempt your solution. It sounds a bit above my pay grade!
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion