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Discussion topic: Having consistent issues with connection dropping - Sky app says no issues

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This message was authored by JordanRehill This message was authored by: JordanRehill

Having consistent issues with connection dropping - Sky app says no issues

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Connection consistently dropping - I've checked the Sky App but apparently there are no issues. Router stats attached. Thanks 


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Having consistent issues with connection dropping - Sky app says no issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @JordanRehill 

Your stats do show that your line is dropping so there is an issue. Is your router connected to the master telephone socket using the supplied adsl cable from Sky and microfilter if applicable?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Having consistent issues with connection dropping - Sky app says no issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @JordanRehill 

Your stats do show that your line is dropping so there is an issue. Is your router connected to the master telephone socket using the supplied adsl cable from Sky and microfilter if applicable?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Diana4 This message was authored by: Diana4

Re: Having consistent issues with connection dropping - Sky app says no issues

Same here. WiFi keeps dropping out. Very annoying as I work from home for NHS

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Having consistent issues with connection dropping - Sky app says no issues

Posted by a Superuser, not a Sky employee. Find out more

@Diana4 

If you want help please make your own thread, jumping on someone elses is not helpful

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
JordanRehill
Topic Author
This message was authored by JordanRehill This message was authored by: JordanRehill

Re: Having consistent issues with connection dropping - Sky app says no issues

Yep connected to the master socket using all Sky provided cables. It's strange as the Sky App is showing no issues with my WiFi or the broadband despite the internet dropping every 2 minutes. Any help/guidance on what to do next would be great. Thanks 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Having consistent issues with connection dropping - Sky app says no issues

Posted by a Superuser, not a Sky employee. Find out more

@JordanRehill 

Next step would be to call Sky and hopefully get them to send Openreach out

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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