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Discussion topic: Haven't receive a hub

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This message was authored by: Kiennguyen

Message posted on ‎17 Mar 2025 02:27 PM

Haven't receive a hub

I haven't receive a hub

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎17 Mar 2025 02:32 PM

Re: Haven't receive a hub

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen 

When is your activation date? Hubs are delivered by Royal Mail in the UK and are usually dispatched to arrive a day or two before activation. You should receive tracking information from Royal Mail. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎15 Apr 2025 11:11 AM

Broadband hasn't arrive

I haven been waiting for a long time as broadband hasn't arrived 

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This message was authored by: Daniel0210

Message posted on ‎15 Apr 2025 11:13 AM

Re: Broadband hasn't arrive

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen 

Is this still the hub you were waiting for and posted about on 17 March? 

If so, when's your activation date?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on ‎15 Apr 2025 11:15 AM

Re: Broadband hasn't arrive

Yes . It wasn't arrived yet. I will probably would like to cancel it

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Message posted on ‎15 Apr 2025 11:17 AM

Re: Broadband hasn't arrive

The openreach still hasn't set up as well

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This message was authored by: Daniel0210

Message posted on ‎15 Apr 2025 11:19 AM

Re: Broadband hasn't arrive

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen 

I've merged your posts together to give some continuity to this. Have you called Sky to see what the delay is? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
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Message posted on ‎15 Apr 2025 11:19 AM

Re: Broadband hasn't arrive

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen nothing much can happen until Openreach install the line. Give Sky a call to get an update.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎15 Apr 2025 11:21 AM

Re: Broadband hasn't arrive

I 'm not sure either. I tried to call and the number keep turning off.

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Message posted on ‎15 Apr 2025 11:22 AM

Re: Broadband hasn't arrive

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen 
To call Sky dial 150 (free) from a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎16 Apr 2025 09:22 AM

Broadband order

Haven't receive broadband order for 4 months

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Message posted on ‎16 Apr 2025 10:27 AM

Re: Broadband order

Posted by a Superuser, not a Sky employee. Find out more

Your post is a little unclear, are you saying you placed an order 4 months ago and haven't hear anything about it, if so what shows here:

 

https://www.sky.com/ordertracking

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Message posted on ‎16 Apr 2025 10:39 AM

Re: Broadband order

I would like to cancel it. Wasting my time. Thank you

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Message posted on ‎16 Apr 2025 10:47 AM

Re: Broadband order

Posted by a Superuser, not a Sky employee. Find out more

@Kiennguyen 

Advice was provided yesterday including a link to a number for Sky. No need for another thread.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎16 Apr 2025 10:52 AM

Re: Broadband order

Please can you help me to cancel . I prefer to go other provider. Thank you

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