Haven’t been scheduled an engineer

[ChloeW23]

Just signed up for the stream and broadband. Everything arrived and was told it would be remotely set up , but have no internet. 

after reading can see if I live in a flat an engineer should've been sent to set up my system but I can't get hold of sky and get one scheduled.

[jamesn123]

@ChloeW23 

When exactly did you place the order for broadband? Stream is usually delivered the next day and your router is usually delivered a few days before activation. Did Sky give you a broadband activation date? This would have been different from your stream activation date.

[TimmyBGood]

@ChloeW23 

The property type doesn't necessarily make any difference: it's the applicable broadband technology which counts.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[ChloeW23]

Was activated on July 1st and both the puck and hub had arrived by then. 

they've scheduled me an engineer to attend as can't find an issue on their side

[ChloeW23]

 this is what's showing up when I go onto that link and put in my address