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Discussion topic: Have good wifi connection to box. But internet not working or very slow

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This message was authored by: Gnome1

Have good wifi connection to box. But internet not working or very slow

Small household, not that much connected to wifi. But been finishing last couple months that whilst shows great connection to hub and says devices keep getting issues where internet connection to devices such as alexa and pcs drop out compelty or the connection just goes on a go slow can weight 5 min for it to connect. This morning especially bad cannot connect to work at all due to connection. Unable to check app at time as that also does not xonnect but hub box itself shows all green. Starting to get w major issue now 

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This message was authored by: GD1

Re: Have good wifi connection to box. But internet not working or very slow

Posted by a Superuser, not a Sky employee. Find out more

@Gnome1   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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