Has anyone left Sky Tv and then suffering really awful broken broadband connection??

[Sherah9898]

I was with Sky tv for over 20years and have finally very recently left!. Strangest thing is since leaving my internet connection is sooo bad!! I can barely make any calls, Internet connection gets thrown off all the time. Did anyone else experience this? Thanks

[GD1]

@Sherah9898 Sky won't and can't make your connection purposefully bad.

Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Smarty57]

Did you previously have Sky Q for the T.V.? if so then you will have lost the WiFi mesh network that the system provided.

It will not have made any differnece to any ethernet connected devices.

[TimmyBGood]

@Sherah9898 

As @Smarty57 indicates, it's typically the loss of the Q mesh signal previously generated by the main Q television box plus any Q Mini boxes (and Q boosters) which causes that phenomenom.