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Discussion topic: Had full fibre fitted today engineer left at 13:30 saying it will be up & running in 2hrs now 18:50

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This message was authored by: Da51

Message posted on ‎08 Oct 2024 06:51 PM

Had full fibre fitted today engineer left at 13:30 saying it will be up & running in 2hrs now 18:50

Sky max hub still going red to green 🤔

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This message was authored by: GD1

Message posted on ‎08 Oct 2024 06:59 PM

Re: Had full fibre fitted today engineer left at 13:30 saying it will be up & running in 2hrs no

Posted by a Superuser, not a Sky employee. Find out more

@Da51  Activations at Sky's end can take up until midnight tp go live.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chrisee

Message posted on ‎08 Oct 2024 07:37 PM

Re: Had full fibre fitted today engineer left at 13:30 saying it will be up & running in 2hrs no

Posted by a Superuser, not a Sky employee. Find out more

@Da51 unfortunately Sky customer services wont be able to help until tomorrow when they will have the engineer's report. Normally the engineer demonstrates the service before leaving its not clear why your's didn't do that.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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