HIKVision CCTV Camera and Sky Broadband

[Jas82]

Hello!

Wondering if someone might be able to help - I have 3 HikVision cameras installed. Two of them work fine as they are attached to the house and I imagine are directly connected to my NVR in the attic. My 3rd camera uses a pair of TP-Link's (AV1000) as it is on my detached garage. I have just joined Sky after leaving BT and my garage camera says "device offline" on the Hik-Connect app. I have tried re-pairing the TP-Link's but its still not working. 

I've searched the web and seen a few things about port forwarding, changing the subnet of the IP on the admin NVR (which I have access to) but I'm still not exactly sure what to do. 

Please advise - thanks!

[Chrisee]

@Jas82 first CCTV cameras to have contactvwithban internal recorder youbdo nit nedd to open firewall ports that onlybecomes necessary if you want to access the system when you are not at home and thexsystem requires it if that applied you would both seecanyof tge  cameras. 

You TP-Link adapters use a system called powerline networking and could be the issue but I suspect  it maybe a simple IP addressing issue. BT broadband uses a different IP address range than Sky hubs if when setting up the garage camera someone set a fixed IP address in the BT range that would explain the issue as the Sky hub cant connect to the camera. BT use the range 192.168.1.0 to 192.168.1.253 while Sky use 192.168.0.2 to192.168.0.254. Either reset the camera to get its network details automatically or change the address to the correct range but thst will involve reserving the address on thecSky hub.

[Jas82]

Hi @Chrisee 

Thank you for your response! 

Yes I think its the IP address as well. 

I can't reach the camera to do the reset on the camera itself.

However, I am able to login to manage my Sky wifi via the gateway 192.168.0.1  and checking my NVR IP it shows my IPv4 and IPv4 default gateway are different but within the 192.168.0.X range. How do I know which IP address to change and what to change it to? 

Thank you!

[Chrisee]

@Jas82 the default gateway address for Sky hubs  is192.268.0.1 and the subnet mask is 255.255.255.0 . From memory the BT hubs gateway address is 192.268.1.254. 

[Jas82]

Hi @Chrisee 

I've found that the offline IP Camera's IPv4 address is 192.168.1.X (BT Range) whilst the DVR is correctly routing to 192.128.0.X (Sky). 

In my HIKVISION NVR Admin panel, I can see D1 (IP Camera) is offline and says "network unreachable". I've edited the IP address to match the reserved IP in my Sky Gateway (I found it based on the matching mac addresses) but its still offline. 

I'm using the SADP Tool from HIK and it shows: the old IPV4 address (192.168.1.X), the old IPV4 gateway (192.168.1.X) and IPV4 DHCP Status is Off for the IP camera. 

Any idea?

[Chrisee]

@Jas82 those addresses need editing to match the range the Sky hub can see (!92.168.0. X ) while it is possible to change the IP address range in the older black Sky hubs to copy tge BT settings but I dont believe that is possible on the newer white hubs

A factoryvreset on the affected camera is another possible work round.