@AdamB88888 wrote:
Hi, Im a few days into my new 'Gigafast' hub and the speeds are worse than my previous BT Full Fibre. I expected there to be am uplift with there being an additonal '300mb/s' for which i paid a premium but so far i have been having to hold my phone near the window for it to load, my prpjector/sky stream is lagging and slow and i dearnt even try playing a console on this speed. Id like either a home visit to fix the issue or for you to sort it out remotely. The 'Tests' say fine when they eventually load but it is clearly slower than my previous set up. I meed this to match up to the level of service i signed up for amd am currently paying for.
You're only talking to other customers here but what does the diagnostic check say the router is receiving?
https://www.sky.com/help/articles/broadband-diagnostic-start
It sounds as if it's your wifi that's the issue perhaps so make sure to check the wifi option when the BB check has finished. The same test is available within the MySky app.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
