@Huw1977 you can talk to an agent by calling Sky (if you have a phone connected to your Sky Talk line dial 150 for a free call) but you need to stay on the line and mnot accept help,from the bot. However you can add Sky's WiFi Max package by using the My Sky app while thst wont get you an extender immeadiatly it is a necessary first step. See https://www.sky.com/broadband/wifi-max
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
