Getting fed up with the internet stopping

[Acarr1048]

No internet go on the service checker and says all good even when the router is unplugged and disconnected from the phone line saying it's all connected and working so obviously the service checker doesn't work goes down around 12am a few times a month 

[RicardoAugusto]

Same here, internet is not working 

[Tracy69xx]

Same. Been sat here for a hour. Reset the box how many times. Says no issue in my area. Clearly there is

[Daniel0210]

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back up and running by 0700 use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.