Discussion topic: Getting 2-3 mb/s and want it sorted
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Message posted on 10 Nov 2024 09:12 PM
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Getting 2-3 mb/s and want it sorted
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Message posted on 10 Nov 2024 09:18 PM
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Re: Getting 2-3 mb/s and want it sorted
What has Sky suggested?
Message posted on 10 Nov 2024 09:36 PM
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Re: Getting 2-3 mb/s and want it sorted
@Stuart123__ In case you're not awarethis is a customer helps customer community, you're not speaking to Sky customer services, nothing can be sorted out on the back of a forum post.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 11 Nov 2024 07:54 AM
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Re: Getting 2-3 mb/s and want it sorted
@Stuart123__ read the guarantee carefully https://www.sky.com/help/articles/sky-broadband-speed-guarantee as it doesnt allow you to switch unless Sky cannot provide the guaranteed speed to the hub. Speeds at your device are not covered and frequently low speeds are down to poor WiFi in your home.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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