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Discussion topic: Getting 2-3 mb/s and want it sorted

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This message was authored by: Stuart123__

Getting 2-3 mb/s and want it sorted

For many weeks the broadband speed has been unusable, getting 2-3 mb/s. Virgin has just gone live on my street and this needs sorting or I will be pulling out under the minimum speed clause and switching to a reliable broadband provider.
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This message was authored by: Mark39

Re: Getting 2-3 mb/s and want it sorted

Posted by a Superuser, not a Sky employee. Find out more

What has Sky suggested?

This message was authored by: GD1

Re: Getting 2-3 mb/s and want it sorted

Posted by a Superuser, not a Sky employee. Find out more

@Stuart123__  In case you're not awarethis is a customer helps customer community, you're not speaking to Sky customer services, nothing can be sorted out on the back of a forum post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Chrisee

Re: Getting 2-3 mb/s and want it sorted

Posted by a Superuser, not a Sky employee. Find out more

@Stuart123__ read the guarantee carefully https://www.sky.com/help/articles/sky-broadband-speed-guarantee as it doesnt allow you to switch unless Sky cannot provide the guaranteed speed to the hub. Speeds at your device are not covered and frequently low speeds are down to poor WiFi in your home. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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