Getting 2-3 mb/s and want it sorted

[Stuart123__]

For many weeks the broadband speed has been unusable, getting 2-3 mb/s. Virgin has just gone live on my street and this needs sorting or I will be pulling out under the minimum speed clause and switching to a reliable broadband provider.

[Mark39]

What has Sky suggested?

[GD1]

@Stuart123__  In case you're not awarethis is a customer helps customer community, you're not speaking to Sky customer services, nothing can be sorted out on the back of a forum post.

[Chrisee]

@Stuart123__ read the guarantee carefully https://www.sky.com/help/articles/sky-broadband-speed-guarantee as it doesnt allow you to switch unless Sky cannot provide the guaranteed speed to the hub. Speeds at your device are not covered and frequently low speeds are down to poor WiFi in your home.