23 Sep 2023 09:04 PM
I recently moved house and have gone with sky broadband as it was the best choice in my area, I'm guaranteed a speed of 55Mbps but am only getting 10Mbps (from cabinet to router - I'm not talking about wifi degredation or anything similar).
Could anyone please help me with this? I rely on the internet for my job 😰
23 Sep 2023 09:06 PM
Posted by a Superuser, not a Sky employee. Find out more
Could you post your hub stats
23 Sep 2023 09:08 PM
23 Sep 2023 09:10 PM
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1765301 3128401 0 0 0 16:20:54 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 927215 61492 0 0 0 26:51:22 WLAN (5 GHz) Up 28799580 12481752 0 2 0 26:51:23
23 Sep 2023 09:11 PM
Posted by a Superuser, not a Sky employee. Find out more
Yes, definately a fault somewhere . Your hub will show more info.
When was your line activated
23 Sep 2023 09:12 PM
The 19th of September.
23 Sep 2023 09:17 PM
Posted by a Superuser, not a Sky employee. Find out more
The line can be unstable for the first 10-14 days. Have you been resetting the hub? Is the router plugged into tn main mastersocket. It may improve a bit but not to 55Mbps. If still below 55Mbps call sky
23 Sep 2023 09:19 PM
Yeah I've tried everything I can think of, using different microfilter etc, I'm aware the speed can fluctuate in first few weeks of line activation but 1/5th the guaranteed minimum speed seems excessive :[
23 Sep 2023 09:26 PM
Posted by a Superuser, not a Sky employee. Find out more
Unfortunately sky only accept a line fault after 10-14 days even if its obvious its not going to make it.
However
Line Attenuation D1(53.7 dB) , D2(54.2 dB) , D3(65.0 dB
Those techy figures are to close together for your guarantee which does make it look external
23 Sep 2023 09:53 PM
😿😿😿😿😿😿😿😿😿😿
23 Sep 2023 09:57 PM
Posted by a Superuser, not a Sky employee. Find out more
I know . But get back on this post so we can escalate it to sky after the 14th day👍
24 Sep 2023 12:39 PM
Anyone know something I can try that I might not have yet?
26 Sep 2023 11:30 AM
Posted by a Superuser, not a Sky employee. Find out moreUnlikely anything you can do. If you've moved house and the line was like this then its likely to be a problem with the copper cabling, possibly even internally.
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