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Message posted on ‎10 Jul 2025 04:45 PM

Full fibre upgrade

Sky have contacted via WhatsApp saying I'm entitled to free full fibre but is saying if you have a weak mobile signal don't upgrade. Why is this?

 

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Message posted on ‎10 Jul 2025 04:54 PM

Re: Full fibre upgrade

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@Ian_b 

 

Possibly due no no telephone backup in case of emergency.  Do you have any old style care alarms

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎10 Jul 2025 04:54 PM

Re: Full fibre upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Ian_b 

 

Possibly due no no telephone backup in case of emergency.  Do you have any old style care alarms

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎10 Jul 2025 06:25 PM - last edited: ‎10 Jul 2025 06:26 PM

Re: Full fibre upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Ian_b 

 

It's a stipulation by Ofcom, mostly because FTTP broadband and associated voice telephone service stops working in a local power cut unless the user has acquired a battery backup.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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