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Discussion topic: Full fibre activation

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Gincar
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This message was authored by Gincar This message was authored by: Gincar

Full fibre activation

‎09 Dec 2024 10:30 PM

Ordered full fibre 500 in November and the installation has been changed twice but now openreach have said they won't be coming until the 21st January. When we rang sky they said it would be live on the same day but order tracking online says "action required,there has been an issue with your order"  

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Full fibre activation

‎10 Dec 2024 05:01 AM

Posted by a Superuser, not a Sky employee. Find out more
@Gincar wrote:

order tracking online says "action required,there has been an issue with your order"  

@Gincar 

You'll need to call Sky again to ascertain what the issue is they're referring to. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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