Wifi signal does not cover whole house like promised.

[GIDDINGSD]

When I purchased my Wi-Fi and took out my contract with Sky, I was told that the Wi-Fi would cover the whole of the property, but my I struggle to receive a full signal in any of the upstairs rooms in my house. Even when I try to use the Sky Service Checker in my own home, the app tells me "your broadband isn't with us". 

[TimmyBGood]

@GIDDINGSD 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[chalkhilldown]

Yes we have the exact same issue in our home. Really disappointed considering the marketing that Sky put out there for fibre broadband. We've moved over from TalkTalk who offered the same speeds, however, we never had any issues with the eero router that they provided us with. I just think the Sky equipment is inferior.