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This discussion topic has been answered Discussion topic: Full Fibre Scam Text?

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This message was authored by: Tortrix

Full Fibre Scam Text?

My wife has just received a text message, ostensibly from Sky, offering an upgrade to Full Fibre 100 broadband at no extra cost and suggesting a provisional date for the work to be carried out. To respond, she needs to click on a "Yes" button, but we haven't done so as we're suspicious this is a scam. Can anybody confirm if this is genuine or not?


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This message was authored by: TimmyBGood Answer

Re: Full Fibre Scam Text?

Posted by a Superuser, not a Sky employee. Find out more

@Tortrix 

 

Text or WhatsApp?

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

As the link describes, Sky is currently using both for their scheme.

 

Of course this doesn't mean scammers aren't latching on to the same campaign.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood Answer

Re: Full Fibre Scam Text?

Posted by a Superuser, not a Sky employee. Find out more

@Tortrix 

 

Text or WhatsApp?

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

As the link describes, Sky is currently using both for their scheme.

 

Of course this doesn't mean scammers aren't latching on to the same campaign.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: SB110

Re: Full Fibre Scam Text?

I just had a call on my landlines about exactly this.

 

They said they were from Sky and were upgrading everyone to full fibre BB and can they book an appointment for someone from City Fibre to come out and switch me over.

 

When I said I hadn't heard about this and whether details were on the Internet about this switch, they said it was. 

 

I said I wanted to research itnb4 continuing in case it's a scam, at which point they hung up!

 

Please be careful pit there...

This message was authored by: TimmyBGood

Re: Full Fibre Scam Text?

Posted by a Superuser, not a Sky employee. Find out more

@SB110 

 

Sky has been supplying its branded broadband over CityFibre infrastructure for some months, following an agreement in 2024.

 

https://www.skygroup.sky/article/sky-and-cityfibre-sign-partnership-to-bring-sky-full-fibre-broadban... 

 

https://www.skygroup.sky/article/sky-becomes-uk-s-fastest-major-broadband-provider-with-launch-of-ne... 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Full Fibre Scam Text?

Posted by a Superuser, not a Sky employee. Find out more

@SB110 

 

https://www.ispreview.co.uk/index.php/2025/05/isp-sky-broadband-launch-cityfibre-based-uk-full-fibre... 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: JimM1

Re: Full Fibre Scam Text?

@Tortrix Easy call to sky, they will confirm if it was them who did indeed reachout for the free upgrade also, will be in the notes and they can go check with there cohorts who did it!

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This message was authored by: Tortrix

Re: Full Fibre Scam Text?

Thanks, but there doesn't seem to be any such thing as "an easy call to Sky". I tried numerous options on the website, and the AI so-called "service" which just sent me round in circles, without ever discovering a phone number I could call to discuss matters with a live person. That's why in the end I decided to resort to trying this forum!

This message was authored by: JimM1

Re: Full Fibre Scam Text?

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This message was authored by: Tortrix

Re: Full Fibre Scam Text?

Thanks, but the link you suggested I try simply proves my point. When I follow that link, lots of options are presented, but not one of them lists a phone number where I can talk to a live person.

When I scroll down past all the irrelevant options, there is one option that might be helpful, but even then it doesn't actually state the phone number. Instead it says, "Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don't have a calls package, charges may apply so check your provider's tariff guide". A fat lot of help that is.

What is the matter with Sky?! One would have thought that with the burgeoning increase in scams, Sky's management would have realized that there is a concomitantly increasing need for customers to be able to check quickly and easily whether something is a scam or not by talking to a member of Sky staff. But sadly, Sky seems either to have failed to grasp the need for this, or to be just plain unwilling to do so.  [Removed]

 

Moderator notes: Removed inappropriate remarks

This message was authored by: JimM1

Re: Full Fibre Scam Text?

@Tortrix Click link, scroll down, click call us and the number appears!

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This message was authored by: Tortrix

Re: Full Fibre Scam Text?

Thank you! So at last the magic phone number is revealed! But why on earth has Sky buried it so deep in their system that it has taken me all this time and effort to obtain it?! As I said previously, with the burgeoning increase in scams, this number needs to be readily and easily available to customers, not made as inscrutable as the sphinx!

This message was authored by: JimM1

Re: Full Fibre Scam Text?

@Tortrix It's a sad fact off life, 99% off people would rather use there thumbs/fingers on a mobile keyboard, as multi tasking such as carrying out a two way conversation is just not what is done, ME one off the old school, phones are for making phone calls! Help pages cover so much and no doubt high on that list is chat, text and way down the list is call!

This message was authored by: tinylewis

Re: Full Fibre Scam Text?

I received the same text after a call last month when I stupidly confirmed my namevand address before I thought something might be wrong. 

The text today says there sending someone out on the 4/8/25. 

 

Sky have no one booked fir me and not to reply to text or let anyone in 

This message was authored by: EYPATTY

Re: Full Fibre Scam Text?

If you are still thinking about this, I can confirm that it is genuine. I had the same call and was also worried it was a scam but I risked it and went ahead, partly because I had seen openreach doing work in my neighbourhood for full fibre. It was genuine and I then got various emails from Sky and open reach and I finally had my full fibre fitted on Thursday. It was painless and I am assured that my costs for Bb won't go up or change in any way.  I imagine it will when my contract comes to an end but that's not till Feb 27.

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