Full Fibre Openreach engineer told me it's good to go but Sky are telling me different

[msaunder]

Hi,

We've had our full fibre connection delayed for around 2 months now. I called yesterday and was told this is due being multi dwelling unit and they need certain permissions before it can be done etc, they then offered to potentially connect it via the copper connection until the fibre had been connected, so I asked them to go ahead with this.

About an hour later I had a call from a Openreach engineer to ask for access to the building. They told me the FTTP was now all setup and I now just needed to call my service provider to get some internal wiring and the box installed. I gave it about a day and called Sky back but Sky have told me that nothing has been updated and that full fibre potentially may not be available in my area or my building which has now made me a lot more confused.

I actually had the number of the Openreach engineer and called him back, he confirmed it had been done yesterday and was being lit today.

Is it possible it will just take longer to be updated on Sky records? There is no official contact for Openreach so I have no idea where else to go. If Sky was also now going to attempt to connect to the copper I don't know if what Openreach did would affect that.

Thanks

[jamesn123]

@msaunder 

Once Openreach announce Fibre is enabled in an area it can sometimes take Skys systems a few weeks to a month to catch up

[TimmyBGood]

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@msaunder wrote:

Is it possible it will just take longer to be updated on Sky records?

Yes, that's certainly possible.

 If Sky was also now going to attempt to connect to the copper I don't know if what Openreach did would affect that.

Typically contact centre staff are mistaken in suggesting that's even possible.

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[SylviaGriffiths]

All I have is dead line so how's it working

[SylviaGriffiths]

Sylvia Griffiths

 my phone is 6574 is dead so how can it be fixed

[jamesn123]

@SylviaGriffiths 

You are not speaking to Sky here, you are posting on a public forum.

If your broadband/telephone is dead the quickest solution would be to run the line test in the My Sky app or call.