Full Fibre Install

[Scully62]

Ok so we've just had Openreach out to install the FTTP box and all went ok. We've now had a text to say - your service should go live on the date given by your service provider. 

Do we need to now contact Sky ?

[cookiemonsteruk]

@Scully62 

Did the install the ont today?

 

If today is your activation date then you could go live anytime up until 23.59

[peter-marlow+1966]

You have not got any of the leads plugged in, like this !

 

 v

[peter-marlow+1966]

So you will  not know when it been activated 

[Highlinder]

@Scully62  What information does it tell you in track orders in my account about your activation date and did Openreach install any equipment inside your property?

[peter-marlow+1966]

When in January  this  year when I had my full  fibre  broadband  installed it was on my activation  date  and the open reach  engineer  installed  it  and tested it before  he  left. Also left me a phone number  in case of any problems 

[peter-marlow+1966]

Why is the power cable and the fibre optic cable  not connected  to o n t box ?

[peter-marlow+1966]

Is your  o n t box not installed,  looks  like  it's on the floor, the photo is of my box installed  and working 

[cookiemonsteruk]

@peter-marlow+1966 

Customer has not mentioned which has been installed csp or ont let alone respond to any request for info

[cookiemonsteruk]

@peter-marlow+1966 

Ah, thats my photo trying to glean what box was installed 😁👍

[peter-marlow+1966]

On my photos  the cable  with the  green  end is the fibre optic cable,  the cable  in the middle  is going to the hub, and the white  cable  is the power one, the fibre optic cable  comes  into through  the wall under the disc from the outside  on the left of the photo, my installion  date and activation  date were  both the 17th of January this year. 

[peter-marlow+1966]

I am on sky gigafast  broadband 

[peter-marlow+1966]

Open reach were here for over two hours, running  the cable  from  the  telephone  pole to the house, running  the  cable  to and installing  the grey box outside  the, then running  the cable  from the box  outside, drilling  the hole through the wall and installed  the o n t on the wall in the living room  and finished  fitting  the cable, resetup my hub, test my sky glass  tv, run a speed  test and left 

[peter-marlow+1966]

Go on YouTube  if can and sreach full fibre  broadband  installation 

[peter-marlow+1966]

Have you got your full fibre broadband  up and running  now ?