Full Fibre 500mbps

[LewisTee94]

So we have the 500mbps full fibre package. Had it for about 4 months.

it started off fine running at the above speeds however over time it's deteriorated, throughout the day the speed is anywhere between 460mbps - 500mbps however when it gets to about 7pm onwards the speed drops to well below 100mbps sometimes to about 10mbps.

iI know at that time more people will be using the internet and channels can get interfered with, but paying the money for a service that is guaranteed to not drop below 400 or whatever it is, I think it's quite poor to not be able to use it to its full potential during peak times.

does anyone have similar experiences to this who could share some tips? Or any help that could be given? Thanks in advance 

[LewisTee94]

Any advice from anyone? 

[Chrisee]

@LewisTee94 if you are measuring speeds on a device connected by wifi then thecspeed drop can becdue to wifi interference especially if you haveca lot of close neighbours. Tests run over ethernet would confirm if thst is the issue or not.

While it is possible to have contention on full fibre it would be very unusual indeed for speeds to drop as much as you report. Openreach use a system called GPON to provide full fibre this uses a single fibre link with a 2.48Gb/s download to each distribution point which can serve up,to 32 customers. In practice this works perfectly well as very few customers ever need much more than 100Mb/s despite paying for far more and statistically contention issues are rare. Theoretically if your distribution point served a keen gaming community whose members all wanted to download COD latest update you could hit issuesbut in practice it's is not a significant issue.

[LewisTee94]

I got an Ethernet cable today and it's worked an absolute dream.