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Discussion topic: Flash pon

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This message was authored by: BennOwens

Flash pon

ONT has Flashing PON. 
( i work for OR) 

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This message was authored by: caesarome

Re: Flash pon

Posted by a Superuser, not a Sky employee. Find out more

@BennOwens 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Deb3000

Re: Flash pon

“I work for OR”.  Shouldn’t you know what a flashing PON light means then?

 

It means it is not authenticating with the OR network.  It could be a number of things but most likely a serial number mismatch with the headend.

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