We had Sky broadband installed last week and everything was working fine until last night when the connection dropped. It eventually came back but has dropped twice to day for several hours and is now not working at all. I have spoken to Sky three times now and gone through the reset process several times, but nothing is working at all now and there is a slowly flashing green light on the router. I've been told that this can happen a lot in the first two weeks of a contract. Has anyone else had this issue and how was it resolved?
Hi @Wbajo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
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This has been resolved now - I messaged the Sky help team via Facebook and they informed there had been a local power outage in my area - which no one else picked up.
i would definitely recommend reporting issues via the Sky help team - quick response times and keep you updated regularly
