Flakey Connection

[jonnysmig]

Hi,

My connection isn't the best.  I can't get fibre at my house but pay for the best speed I can get (according to the SKy website it's 80mb, but whenever I use Speedtest recently its 40mb or less.  And  upload speed is closer ro 3mb (as opposed to 10mb I used to get.  It's also dropping a lot.  When I've done the test on the sky website it says that there are some phone line errors.

How can I get these investigated?  How can I get the speed back?  Trying to find a way to contact anyone on the sky website is a nightmare.

Any advice welcome (or if you could get fibre to my house that would be welcome too :))

Thanks

[JimM1]

@jonnysmig If it does not give you an option at the end off the diagnostic test to book an engineer, then call sky, have them test when you are there at home, if the CS see's the errors they will book an engineer with your permission. Line faults can only be looked at by OR Engineers.