Fixed IP Address (or sometimes called Reserve IP Address)

[Doug14]

I have a Sky Max Hub which has very restricted configuration settings.

How do I fix an IP address, or what is someties referred to as reserving an address?   I have a couple of devices which need to always have the same address on my home network.

Thanks in advance for any help.

[TimmyBGood]

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@Doug14 wrote:

I have a Sky Max Hub which has very restricted configuration settings.

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Are you attempting to administer the Hub through the web interface (which is indeed very limited) or the My Sky app?

[Doug14]

The MySky app.   I did not realise there was even an option to administer though a web interface.   Sky support have said there is no browser support.

[Doug14]

Sky technical support have now definitively advised that the configuration menu on the max hub does not permit IP reservation. 

[iwaddo]

I believe you can reserve an IP for a device in the device list using the web interface. 

[Chrisee · Accepted solution]

@Doug14 Sky support are wrong and @iwaddo is correct you can fix an IP address using the hub's web interface. Enter 192.168.0.1 into a browser log in using admin as the user and thecwifi password on the hub as the psssword. Select connected devices click on the device you want and you will see a screen with the option to reserve the IP do thst and click save

[Doug14]

Absolutely first class.   Very many thanks.

[NicholasS]

I have just switched from BT to Sky. I'm wondering if it is possible to change the IP address of the router from 192.168.0.1 to 192.168.1.1 and the subsequent range to go to 192.168.1.2-254? Reason being I have a number of security cameras in place with static up addresses that are in the range I want to change to. I currently can't see them due to the range set by the Sky router. It would be much easier to change router configuration than climbing up and down ladders to do hard resets and reconfigure individual cameras! I just have a regular Sky Broadband hub (as I already have wired WiFi extenders throughout the house already so didn't go for the fancier new Sky router). 
thanks in advance! Nick

[FLC]

@NicholasS 

Yes you can on both the SR203 & SR213. I have done just that for the same reason,  also note that you can change the SSID & password to match the BT router, so devices just connect.

But I'm a little confused as Sky are shipping the SR213 to new customers as standard.

[NicholasS]

Not sure about all the different code numbers for the Sky Hub.  I just received it earlier this week and the switch from BT happened this morning.  
Thanks for confirming the question on IP address ranges - I tried it out and could thankfully see all the cameras again.  So no need for ladders and hours of resetting things!

That said everythng has now ground to a halt.  Access to inetrnet is spectacularly slow and my Sky Q mini boxes have stopped working.  Have put in a call to Sky and they are sending an engineer on Monday.  I'm wondering if the Sky Hub can cope with a very networked house as the cable is the exact same one that BT were using and the BT hub was managing fine with 50+ devices (security cameras, Wi-Fi access points, Sky Q, and various devices for falimy members).
I'm wondering if I should simply get a new modem/router that will do a better job than the Sky one?  Sadly it will mean losing Sky Talk I believe (not that the landline gets used for much other than chatting to scammers trying to steal my money).

[FLC]

@NicholasS 

The SR213 (white Max) Hub is pants IMO. The SR203 (black) is a little better & not crippled for web management.  But I disabled all WiFi on both & run a separate mesh system, so still have telephony. That's still using the SR203 DHCP server with no issues for my 30 or so devices, most of which are WiFi.

I did have to try two SR203s though as the first for some reason only gave me half speed on my FTTC connection..

[Chrisee]

@NicholasS the white Sky Max hub SR213 takes a while to configure itself so it might well sort itself out. You are right you need a Sky `hub dirdctly connected to the line to have the Sky Talk line. 

I dont share @FLC 's dislike of the SR213 I use one myself although I dont use its wifi facilities instead I use a third party wifi system connected by erhernet it makes a prefectly effective router. Initially these hubs czn be configured via the web interface but then they update and linkto the My Sky app where you can then manage most of the system settings which are greyed out in the web interface.. 

[FLC]

@Chrisee 

I'm not sure you can realistically describe a WiFi router as "prefectly effective", when the only way to make it so is to disable it's WiFi & spend a minimum of £100 on a mesh system. Or spend £96 over the duration of the contract for the Sky Pods & have to return them at the end.

Then there are the numerous reported issues:

• VPN blocked
• VOIP blocked
• iOS WiFi Calling blocked
• Defaulting to WPA3 causing connection issues with older devices
• Unable to split SSIDs by design
• Unable to manually assign WiFi channels by design

But yes, apart from that it great... 😁

[Chrisee]

@FLC you are entitled to your opinion as am I so we will have to differ.  The reason why I dont use its wifi facility on my unit is down to the layout of my home not because of the hub's shortcomings. The issues with VPN  and WiFi calling are nor related to the hub itself they are caused by Sky's use of MAP-T switch that off and the hub causes no issue. The VOIP issue should be fixed.

The use of WPA3 and the inability to split SSIDs are not confined to Sky's hubs they are a feature of the new facilities on many modern routers. WiFi6 requires the two bands to be synchronised and it is pretty simple to connect IOT kit by temporarily shutting off the 5GHz band. The WiFi Alliance developed the transitional WPA3-T to allow both WPA2 and WPA3 devices to connect but that some devices notably Samsung TVs don't connect is down to the firmware the device is running not a fault of the new hub. It requires the network to have to lose support for WPA3 to accommodate a poorly programmed device. 

Each new generation of equipment throws up issues and some "received wisdom" such as always split wifi bands no longer applies. Another is manual steering of wifi channels as in practice the automatic systems do a better job. 

[NicholasS]

I checked and I have the Black SR203.  It does seem to have stabalised overnight and I am now getting more normal speeds according to Speedtest (see attached).  I do still have an engineer booking in for Monday - I'm not going to cancel just yet.

I was actually more concerned about my home network performance (on top of slow internet speeds).  My house has plenty of CAT5 cabling and my existing set up with WAPs dotted throughout the house and my 3 Sky Q boxes connected by cables as well.  Hence my initial worries about the router being able to cope.  The security cameras mentioned in my initial post were also a worry, but having reconfigured the IP address range on the SR203 to incorporate the static IP addresses I had already assigned to 9 cameras and being able to add those to the list of reserved addresses means I am slightly more relaxed now (and don't need to climb up the ladder to reset cameras!).

I did previously have a Draytek modem-router that was recommended by someone more knowledgable than me, but that got swapped out for a BT Home Hub at some point (i forget why - but probably becuase I had internet issues and BT would only help if I was using their router - even if the problem was the broadband connection).  In any event I'll stick with the Sky Hub for now and see how things settle down (have never really understood the standard IT excuse of things need to 'propogate'?!). I could potentially add in a 'better' router later I suppose and just use the Sky Hub as a modem - I assume having disabled wi-fi it would just be a case of connecting my preferred router with an ehternet cable and then configuring all aspects of the network from the 3rd party router?  As you say I could still have Sky Talk that way.  I can't immediately see any other issues on this set up?  But let's wait and see.  

I had hoped that Swish would finally connect up my house the the fibre they put in the road two years ago, but they can't offer any explanation why they aren't connecting up homes (their wayleave officer contacted us 2 years ago and nothing since) - i'm guessing they got some grants to put the fibre in initialy, but have to pick up the cost of the final connection themselves and have therefore given up?  Anything would be better than a max of 30MBPS!!

Thanks for your suggestions and help to everyone on here!

Nick