Firmware bricking SKY max Router

[SpaRhawKk]

Woke this morning to the red light of doom. Rebooted, reset the fibre connection box, ended up waiting for 8am (broadband issues only apply during working hours it seems) - this all after the shockingly poor website connection tests stuck in a loop of 'let's test and fix your connection to 'we cannot seem to test it right now as there is an issue, try again later' - end of fixing journey. So after being advised to try hard reset (seems the new boxes cannot be switched on and off without pulling out the cable) it gets to the 'checking for firmware'....... boom. Red light. Box poked. Obvious something software related. Box is a few months old.. recently upgraded to full fibre gigabit.. seems the hardware provided to enable this is poorly built or prone to software issues.. so now I've a child who's last few holiday days has no interwebs, my wife has had to go into the office and I've had to take an emergency day off as unable to log in to work effectively... Anyobe else get their new box borked by a firmware update or am I 'special'..?? 

[jamesn123]

@SpaRhawKk 

Unfortunately things happen, hardware dies, especially during firmware changes. Nothing you can do about it and you'll just have to wait for a new router to arrive. 

[SpaRhawKk]

It shouldn't on kit a few months old. Even the sky engineer I spoke to admitted it's a poor bit of kit and not well designed.. they've also given it to Royal Mail so not accurate tracking either.

[jamesn123]

@SpaRhawKk 

There are proportional failures on all tech that comes out of factories its just unlucky you have had a faulty one. I had a brand new Samsung phone one year that died after 2 weeks, random things happen. 

[SpaRhawKk]

Indeed. But I doubt employees of Samsung feel their kit isn't up to the task at hand..  Am now at the mercy of Royal Mail delivering, it's already been rescheduled from 'before 12' to 19:30 approx..

[SpaRhawKk]

3 physical visit by Openreach today. Same promises that they will not leave until the problem is fixed. They left. Its not fixed. We're into our second week of being batted between Sky saying it's not them and Openreach saying it's Sky. 

I've even had to buy a 4G pay as you go WiFi to be able to work from home so I am here when they attend otherwise they charge me £25 and close the job.. I can't go out as my doorbell relies on being connected to the internet. 

Time to phone Sky again to be told it's someone else's fault why their fibre solution doesn't work. 

The Openreach engineers did confirm we're not the only one affected and they suspect it's a software update that's caused the issue but Sky seem reluctant to either admit it or know how to fix it. They were very apologetic as they're getting all the flak for an issue they can't address. 

[SpaRhawKk]

 this is what we are faced with whenever we try check the status of our connection..  something, somewhere, isn't working.. if we could only get someone to work out what.. and where..