Discussion topic: Firewall

This message was authored by: Sarah+Jane+29 · ‎17 Mar 2023

i tried to install my Ring doorbell but was unable to as the firewall is too good from sky, which I have recently joined and I dont know how to amend it, and cannot get through to a real person t speak with, could nyaone off any help thank you in advance

This message was authored by: Highlinder · ‎17 Mar 2023

@Sarah+Jane+29 To change the Sky broadband shield settings follow the link below.

https://www.sky.com/help/articles/sky-broadband-shield-start

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: TimmyBGood · ‎18 Mar 2023

@Sarah+Jane+29 wrote:

i tried to install my Ring doorbell but was unable to as the firewall is too good from sky

That's probably not the case, but it's often given as a reason by hardware support services when they don't know what's really going on.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Firewall

Firewall

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