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This discussion topic has been answered Discussion topic: Fibre

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This message was authored by: Bone30

Fibre

Fibre 300 installed Wednesday absolutely rubbish, fire stick keeps losing connection in other rooms, ring cameras keep saying no connection, soon as I walk outside signal lost. Wished I'd kept super fast.


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This message was authored by: Chrisee Answer

Re: Fibre

Posted by a Superuser, not a Sky employee. Find out more

@Bone30 the switch from partial to full fibre is not your problem which is likely to be either the change in location of your hub has altered the WiFi coverage or you have Sky Q boxes the loss of their WiFi hotspots with a change to the white Sky Max hub. Do either of those apply?

 

If the former you can buy a longer Ethernet cable to connect the hub to the new ONT so the hub can be moved to a better position. The latter is something Sky dont explain but in either case buying Sky's WiFi Max bundle should get you at least one extender. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Fibre

Posted by a Superuser, not a Sky employee. Find out more

@Bone30 the switch from partial to full fibre is not your problem which is likely to be either the change in location of your hub has altered the WiFi coverage or you have Sky Q boxes the loss of their WiFi hotspots with a change to the white Sky Max hub. Do either of those apply?

 

If the former you can buy a longer Ethernet cable to connect the hub to the new ONT so the hub can be moved to a better position. The latter is something Sky dont explain but in either case buying Sky's WiFi Max bundle should get you at least one extender. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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