Ongoing Issues with Sky Full-Fibre 150
Constant issues we’ve had since switching to Sky Full-Fibre 150, along with the poor support we’ve received
What’s Happened
We signed up for Fibre to the Premises (FTTP), installed by OpenReach on 2nd January 2024. After several visits, work was completed on 20th January. We then upgraded to Fibre 150 the same day but noticed straight away that the connection was unstable.
Ongoing Problems
- 21st January: Reported unstable connection, told to wait 10 days.
- 1st February: Got a replacement Hub 4.2—still no improvement.
- 5th February: Received £109.80 compensation.
- 6th February: Raised another complaint but nothing changed.
- 21st February: Complaint was closed despite the issues still happening.
- 19th February: Upgraded to Sky WiFi Max for better support, but the switch wasn’t properly set up.
- 22nd February: Asked for the complaint to be reopened; still no engineer visit.
Sky keeps saying tests show no issues, but we’re still dealing with constant dropouts on both WiFi and wired connections, affecting Sky Glass and PUK devices.
How This Is Affecting Us
We need a stable connection for work and school, and this ongoing problem is causing serious stress and extra costs. It’s unacceptable that so many calls and complaints have gone unanswered or dismissed.
Anyone else experienced issues like this? TIA
