Puck keeps disconnecting

[Feeleepo]

Hi.. My sky stream puck keeps disconnecting from the internet.. its connected to the router, but says it cant connect to the Internet. I re-start everything and it still won't connect. I've tried 3 times this evening but it hasn't connected

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.