Fibre speed question

[Southwalker]

hey all, I changed to sky on the 9th, I'm currently on the 500mb package,so far everything is quite stable, I understand it needs time to settle after a new setup but,

My question is this, I've tested the speeds a few times and it's never gone over 100,should I wait longer or is this the highest my line can handle? I did check up before signing and far as I could see and also when I phoned about switching I was told both ways my line could handle upto 500.

If it's not going to go upto that speed is it possible to get my package downgraded to the 100mb speeds? as I don't want to be paying for something I'm not getting.

[cookiemonsteruk]

@Southwalker 

Is the speedtest  via wifi or ethernet .?

[TimmyBGood]

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@Southwalker wrote:

I did check up before signing and far as I could see and also when I phoned about switching I was told both ways my line could handle upto 500.

'Ultrafast 2' 500Mbs isn't a speed that's possible over a 'line': it must be FTTP (optical cable all the way into the address and arriving at an ONT)

If it's not going to go upto that speed is it possible to get my package downgraded to the 100mb speeds? as I don't want to be paying for something I'm not getting.

The only other Sky FTTP product is 150Mbs 'Ultrafast 1'

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[Southwalker]

Speedtest was via ethenet.and I'm connected via the white ont box,on the inside of the house

[cookiemonsteruk]

@Southwalker 

Are the ethernet cables to the devices gigabit ie all 8 pins wired?

On the router ethernet settings is ethernet set to gigabit  or fast

Can you run an ethernet speedtest on fast.com with nothing else running and post

[Southwalker]

hi and thanks for the reply,

cables are new so I assume they are 8 pin,

checked router settings and it's set to gigabit,here is a speedtest via fast

[TimmyBGood]

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@cookiemonsteruk wrote:

@Southwalker 

Are the ethernet cables to the devices gigabit ie all 8 pins wired?

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And is the device definitely gigabit too?

[Southwalker]

I think you might have a answer there, I'm using a Realtek PCIe GBE family controller,if I bring up the status page, it shows I'm connected at speed 100mbs! so that might be the issue, if it is, how do I check to see if I can change to a higher speed? I usually don't fiddle with the hardware, my system is about 9 years old now

[Southwalker]

Just checked a bit more indepth, under the configure tab,adv,speed and duplex it is set to auto negotiation, but the option for 1.0Gbps full duplex is there,I assume I need to change to that to get the higher 500 speed come through?

[cookiemonsteruk]

@Southwalker 

Correctomundo

• Press Windows + R, type ncpa.cpl in Run dialog.
• Next you can right-click the current network adapter that has a green mark and click Properties.
• Click Advanced tab and click Speed and Duplex under Property column.
• Click the drop-down icon under Value and select 1.0 Gbps Full Duplex option. If you don’t see this option, you can select the maximum speed in the list. Your computer network adapter may not support 1.0 Gbps speed.

[Southwalker]

Gone into the setting and changed it to the 1.0 gbps option, tried another speed test via fast annnnddddd,still the same speed, so I'm assuming my pc's adaptor can't handle the speed,in which case I might as drop to the lower package, as I don't want to pay for something I can't get,I assume I just call sky and ask?

[cookiemonsteruk]

@Southwalker 

Not sure but the pc may need to be rebooted to affect the change or upgrade the ethernet card

[Southwalker]

@cookiemonsteruk 

Just done a reboot,adaptor is showing as set at 1.0gbps full duplex,speed test are comng back still as 93 mb,so fresh out of ideas

[cookiemonsteruk]

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@Southwalker wrote:

@cookiemonsteruk 

Just done a reboot,adaptor is showing as set at 1.0gbps full duplex,speed test are comng back still as 93 mb,so fresh out of ideas

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@TimmyBGood 

@jamesn123 

@JPR007 

Any ideas? 👍

[jamesn123]

@Southwalker 

So even though you set your adapter to 1gbps it may not actually have connected at that speed. What does Windows say its connected at under settings > Network & Internet