Fibre not working

[GLASFRYN2468]

Good morning, We had our new fibre set up yesterday but our WiFi is not working through the house, we can not connect, it does not reach to the top floor of the house We have two people working from home so it is essential that this is working. Look forward to hearing back from you. Kind regards Kelly

[Chrisee · Accepted solution]

@GLASFRYN2468 you are not talking to Sky by posting in the forum. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.