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Discussion topic: wifi down again

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This message was authored by: stmhighlands

wifi down again

anyone else's wifi and broadband down mi

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This message was authored by: Rob0272

Re: wifi down again

Yes mine down in Grantown-on-Spey too

This message was authored by: Chrisee

Re: wifi down again

Posted by a Superuser, not a Sky employee. Find out more

@Rob0272 & @stmhighlands oncecthe systems pick up the loss of connection the service checker in the My Sky app run over a mobile connection will tell you if gherecis a known area issue and if it isnt after walking you through some checks it should offer to book an engineer to check your line.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: RachelM13

Re: wifi down again

Mine down in Surrey 

This message was authored by: Chrisee

Re: wifi down again

Posted by a Superuser, not a Sky employee. Find out more

With over 5 million customers it is certain that at any one time several thousand connections will be down at any one time  for different reasons. Outages sffecting large areas are extremely rare while faults on indivdual lines and faults on a few dozen or hunderss of lines are far more common so run the Service Checker to get your issue checked out.

 

If there was a major outage there would be literally thousands of posts in this forum.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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