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Discussion topic: Fibre not working

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This message was authored by: Gary1080

Message posted on ‎21 Oct 2025 07:39 AM

Fibre not working

We had fibre installed yesterday and it's not working 

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Avatar for Cbroaduk
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This message was authored by: Cbroaduk

Message posted on ‎21 Oct 2025 07:53 AM

Re: Fibre not working

Hi had the same but weirdly I can still connect to my old router although it is unplugged and disconnected

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This message was authored by: Gary1080

Message posted on ‎21 Oct 2025 07:59 AM

Re: Fibre not working

Hi, Same here!! Do I need to contact sky to get it switched over? 

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This message was authored by: Chrisee

Message posted on ‎21 Oct 2025 08:26 AM

Re: Fibre not working

Posted by a Superuser, not a Sky employee. Find out more

@Gary1080 & @Cbroaduk if your new installationsxare not connecting you need to call Sky so they can check what is wrong and get it out right. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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