Fibre issue - Connection dropped last night

[Skylark]

My Sky fibre is down, the LOS light is red meaning external issue. Followed all guides and no joy so issue is external to all equipment in the house. Connection failed at approx 9:30pm 01/03/24
Makes it difficult when you can't get contact with anyone at Sky other than the self help robot that just sends you round in circles after telling you that there is a fault.

I just need to report the fibre needs fixing as it is not the router or power etc. So frustrating trying to get anywhere with this!

[Highlinder]

@Skylark  Your other post was escalated to Sky and they have now sent you that invatation.

[peter-marlow+1966 · Accepted solution]

Follow  this to get to speak to  an advisor,  ring  sky go through  the messages when it says we have sent you a link would  you  like  to  use  it  say  no  then after  questions  you will get put through  to an advisor I do this when ever I ring them