Fibre installed 2 weeks ago but slow in other rooms

[Paul+Falvey]

I had fibre installed 2 weeks ago today (6th Sept) so should now be out of the "unstable" period. I live in a 3 storey house and on the top floor where I work, the connection is unstable and slow during periods of the day.

Teams calls will drop and freeze and sometimes the connection to the wifi drops altogether. I have run some speed tests and downstairs where the router is I'm getting good speeds but upstairs I'm getting on average 35Mbps download speed.

This is worse than before I had fibre installed so can something be looked at or a booster be applied of some kind. I'm paying for the Sky Broadband Boost but it's clearly not working.

[Chrisee]

@Paul+Falvey WiFi signal strength is lost whenever the signal nedds to pass through a wall or floor. 3 sterey properties are going to need more tgan the free hub Sky gives you and even the boosters Sky will send you as part of the Boost bundle if you ask. You could upgrade to their Wifi Max product which can get you up to 3 extenders to give a minimum of 25Mb/s in every room..

However if your issue is with your office on the top floor look into buying a powerline networking kit which uses adapters to send the data over your homes mains wiring. These can come with built-in wifi access points but for apps like Teams using an ethernet link is a better idea. 

[cuke]

35Mbps should be enough for a stable teams connection as I used to have lower than that and run teams meeting just fine. What's your network latency numbers from your office?