Fibre connection

[Maggie16]

I have fibre Internet installed and my connection keeps going and then coming back it effect everything that's connected how do I solve it 

[Highlinder]

@Maggie16 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Maggie16]

Hi I have ran all the test and reset everything but it still does it 

[Highlinder]

@Maggie16What did the broadband test say that it was all good with 3 green ticks or does it give you any information?

[Maggie16]

 

[Highlinder]

@Maggie16 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

Would like to see if this is showing in the router stats. So then it can be escalated to Sky.