@TinaJ1 the red light means there is no optical signal being received which could be an exchange fault but more likely is the fibre has been daamaged. Unless the service checker in the My Sky tells you Sky are already aware of a fault affecting your line you need to call them to report the fault somit can be checked out.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
