Fibre Upgrade Debacle

[MeDward1]

We are upgrading you to Full Fibre they said.

I took a day off of work and the Openreach engineer turned up, he fitted the internals and drilled a hole through the wall knocking out a large chunk of render.

I then saw him outside staring at the 3 poles at the bottom of the road, I asked what the problem was and he said he was trying to work out which was thiers.

I informed him none of them as they were all Airband's, he told me he would have to get a surveyor out but looking at his tablet the bnox was 2 streets away!

Two days later another engineer arrived to connect me, I said how are you going to do that when you haven't got fibre in this part of the road?

He looked around lifted two lids and wondered how the previous engineer hadn't noticed that the cables were underground and clearly marked and there was no fibre but copper.

Frustrated trying to get hold of anyone at Sky as the robots don't under stand my problem.

Can anyone he advise please?

[TimmyBGood]

@MeDward1 

Unfortunately the speed and scale dictated by the national FTTP rollout means there are going to be some mistakes.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Skyuser168]

@TimmyBGood Sorry to jump onto the thread.  I got the following result from the checker, what does it mean?  Sorry about the format as I can't paste image.

Featured Products        Downstream Line Rate(Mbps)        Upstream Line Rate (Mbps)        Downstream Handback

Threshold(Mbps)        WBC FTTC Availability        WBC SOGEA Availability

                                                             High        Low        High        Low                        

VDSL Range A (Clean) help        80        74.2        20        19        67        Unavailable        Exception

VDSL Range B (Impacted) help        80        73.2        20        19        64.7        Unavailable        Exception

G.fast Range A (Clean) help        --        --        --        --        --        Unavailable        --

G.fast Range B (Impacted) help        --        --        --        --        --        Unavailable        --

Featured Products        Downstream Line Rate(Mbps)        Upstream Line Rate (Mbps)        Downstream Range (Mbps)        Availability Date        FTTP Install Process

WBC FTTP        Up to 1000        Up to 220        --        Available        1 Stage

Other Offerings        Availability Date

VDSL Multicast        Available

Exchange Product Restrictions        Status

FTTP Priority Exchange        Y

WLR Withdrawal        Y

SOADSL Restriction        N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

[TimmyBGood]

@Skyuser168 

The key information is

Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.

FTTP is available and a new ONT may be ordered.

So an optical connection would be delivered through an existing pipe.