Hi, I’m hoping someone can help or advise. I placed an order for Sky fibre broadband at my new property earlier this year. The installation was originally promised by 24 April, but it is now 26 August and I still have no service. There have been multiple visits by Openreach, each identifying new issues (they discovered it wasn't actually connected, then there was a collapsed pipe, then they keep arriving to see nothing has progressed and can't do anything). More recently I’ve been told the delay is due to a wayleave with the landowner (Dulwich Estates). However, for the past few weeks I’ve been receiving weekly messages from Sky saying only that “Openreach is in touch with the necessary proprietor,” with no sign of actual progress or a timeline. Two of us work from home, and the lack of reliable broadband is causing real problems, especially as mobile coverage here is very poor and we are reliant on an internet dongle. I’ve received a small amount of automatic compensation for a missed appointment, but I don’t know what compensation applies for the overall delay. Has anyone else experienced long wayleave delays like this, and is there anything more I can do to move things forward? Thanks in advance.
