0

Discussion topic: Fibre Broadband keeps dropping out

Reply
This message was authored by: Sqwidge05

Fibre Broadband keeps dropping out

For the past two days our broadband keeps dropping out. Where the light on the left goes red and all other lights are off. Everytime I do a status check it says everything is fine and all is connected; which is isn't. 

I haven't tried to call yet, hoping I can get some answers here first. 

Reply

All Replies

This message was authored by: cookiemonsteruk

Re: Fibre Broadband keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Sqwidge05 

 

Is that the power light

 

could be a dodgy power supply or router.

 

Could you try a different electric socket

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by: Larissa2024

Re: Fibre Broadband keeps dropping out

I'm having the same issue! Every night this week it has just cut out. Sometimes multiple times in an hour. When I do the status check it says it's fine, yet the internet light on the router is either flashing orange or solid orange. WiFi is green though 🤷. It's driving me nuts as it is happening so frequently now! Did you ever call? 

Reply