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Discussion topic: Falsely sold

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Falsely sold

Posted by a Superuser, not a Sky employee. Find out more

@Kers 

£5pcm might not be unreasonable for Broadband Boost given it no longer includes the Broadband Buddy feature.

WiFi Max appears to be initially discounted from £10 to £7.50

As @Chrisee indicates, it's up to Sky whether or not to negotiate on pricing.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Falsely sold

Posted by a Sky employee

Hi @Kers 

 

Welcome to the Sky Community.

 

I'm sorry to hear of your situation and if you haven't already, I would suggest that you raise a complaint here

 

Just so that you know, our superusers are not staff, people like myself with the Sky Badge are staff.  You'll find more information on who's, who here.

Thanks
Kev
Community Manager
This message was authored by mae-3 This message was authored by: mae-3

Re: Falsely sold

@Kers 

 

If you have just subscribed to the wifi max service it is worth noting there is a cooling-off period and that period allows you to cancel the contract for wifi max, and of course, the broadband if you are also in that cooling-off period without charge per the contract.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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