FTTP upgrade - "Conversion kit"

[Resident1]

Hey, 

Just ordered the upgrade to FTTP and was told I'd be sent a 'conversion kit' for my router. 

What's arrived is just a short Cat5e ethernet cable. 

Is that it?

If so I wish they'd have said, I've a drawer full of ethernet cables and the one they've sent isn't going to reach. 

[TimmyBGood · Accepted solution]

@Resident1 

Where a subscriber is already using a Sky Broadband Hub or Max Hub for FTTC or ADSL, the 'conversion kit' facilitates connection of the WAN port (eth #4) on the Hub to the ethernet port on the ONT to receive FTTP.

ISPs always supply whatever they consider to be a standard length cable, and it's up to the customer to source a longer one if needed.

[Resident1]

Thanks for that reply. 

Sorted through my drawer of cables and found a Cat7. 

Over kill for any home network but it'll be well within any limits. 

[PP39]

Where you get ONT from 

[Chrisee]

@PP39 the ONT is supplied and fitted by the engineer when installing a full fibre connection. 

[TimmyBGood]

@PP39 

Unless an existing ONT has inadvertently been removed by the previous occupant: in such a case you'd need to call Sky to book replacement by Openreach.  There's hopefully a short length of optical fibre with a green rectangular jack plug left behind.

[Kennyboy633]

I wish they had said too... not because I have a longer cable, but because (1) the leaflet implies there should be a "signed for" box not received, and (2) I've just spent ages asking the virtual assistant questions - how ever I phrase my question, it loops back to the first thing I said I didn't want to know about - aah well - irritating.

[JimM1]

@Kennyboy633 Generic leaflet help, and sometimes you just got to read between the lines, and the loop when the system does not understand is just unavoidable so to say!