On the new sky hub there is a solid orange light on voice part of the router display

[Chris+Waller]

I've been getting the same on and off (sometimes as frequently as every night) since switching to fibre. Fibre itself is stable most of the time, but often around 9 or 10pm I'll lose Wi-Fi. When I check router, the VOIP light has gone orange and when I check the logs on the router it says that voice has been disconnected.

Wondering if changing the ALG setting(s) would fix it.

[Chrisee]

@Chris+Waller one work round is to power down the hub for a few minutes which normally forces a change to IP address and hopefully then avoiding the Sky kit thst is causing the issue. Sky have a number of routers that provide services when one of these starts to play up you can get the fault you describe.

These units get fixed as soon as the network managers spot the fault but by forcing a change you can often avoid tge dodgy one while that happens.

[Pobutic]

I have the same issue. I'm not sure what caused it. I complained to Sky and they mentioned they will have a tracker on my network to monitor what went wrong. Still nothing from Sky and this growing ridiculous.

If I a 3rd party router would it be solved?

[Chrisee]

@Pobutic if its the voice light is your problem then getting a third party router is useless only Sky hubs support Sky's IP voice line. 

[Chris+Waller]

Problem is that when the voice light goes amber, it usually means your connection itself has gone ropey and things are going to start disconnecting. So the question is valid, I think: it's a question of whether the voice problem is a symptom or the cause and whether having a different router - especially one that didn't have voice - would mean that you didn't have the problem any more.

[Pobutic]

Yeah that's what I thought. It the voice service is the cause of it, then chances are once it is entirely disabled, e.g. changing to a router without voice feature, then there will be no more interference.

I thought of this because I observed sometimes that even if the light was amber I still had a good service.

[RCV8206]

I had the exact same idea so set up my old internet provider's router, thought the issue was cured but unfortunately it came back on Tuesday night (usual symptoms minus the amber voice light obviously). It's getting to a point now that I'm seriously considering paying early termination fees and leaving Sky altogether, they won't admit to the problem and the only solution they can come up with is to send another router...

[Falcon48]

This is happening for me too, the Sky Broadband Hub "Voice" light goes a solid amber & all other lights are solid green. The only way to quick fix this, is by resetting my computers adapter IP address. It's a DNS issue, but I only notice the loss through internet access with webpages.

The internet WiFi works great with my smart TV when it goes wrong, so I don't know what the problem is. I've tried all the online suggestions, but none are sorting the issue & that leads me to it must be a Sky Hub issue instead. Can I order another Sky Hub? as I'm at my wits end with this.

[Masher-]

There are multiple threads on this topic and it seems that replacing your router won't help. 
On another thread (130+ posts) there is no definitive answer and it seems like sky havent a clue what to do about it. 
I have the orange light right now and have had it daily now for about a week just after 10pm. I can't run the sky tests via the My Sky app as it won't connect. Absolutely sick of it. 

[Pobutic]

Yeah, same here. Typically happnes in the evening, making me wonder if this is one of those jokes where engineers on night shifts make certain habits of switching things one way or another.

definitely going to ditch Sky after this contract as they don't seem to be able to solve it and didn't even attempt to offer any compensation.

[Masher-]

I'm going to contact them this week to discuss leaving. I'm supposed to have a minimum guaranteed speed and this nightly **bleep** up means I don't get that. I know BT is more expensive but it's a rock solid connection. 

[RCV8206]

It is annoying that this is still an ongoing issue, quite a few people who are running VPNs on laptops are advising that they aren't having issues in those which clearly makes it a network issue on Skys side. Would be easily fixable if Sky would just spend a little bit of time investigating, suppose it is just easier to send a new router and ignore the problem! 

I've been using a 3rd party  router for a few months now, it still does disconnect but so far only once every month so certainly manageable, albeit still annoying!!!

[Chrisee]

@RCV8206 you are correct it is normally an issue at Sky's end and they are aware of the issue. As I posted earlier in the thread one of the main causes is the server handling the authentication of the connection is faulty so the voice over IP service goes down. These servers also handle other duties including DNS but faults there seem much rarer. Sky do fix these units but they are often at remote points of presence so it takes time.

The power down of the router wait and reboot routine usually switches your connection to another unit which is working normally. Kit fails its a fact of life which affects all ISPs but the virtual voice line failure seems more common and may indicate that some of the older servers need replacing but like all companies Sky dont like spending money. 

[Masher-]

@Chrisee 
That makes sense, when we get the issue my son often gets a DNS error within the starship enterprise helm he has in his room!

[Eddie+T]

voice showing on sky hub with no Internet connection