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Discussion topic: FAILURE TO FOLLOW THROUGH

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This message was authored by EmmanuelImanah This message was authored by: EmmanuelImanah

FAILURE TO FOLLOW THROUGH

Hello Team,

 

In December, a SKY staff member contacted me and convinced me to register for your services. I informed her that I had already acquired a NOW Broadband package, and she stated that she would handle the termination of the services with NOW Broadband and move me over to SKY. She moved me over to SKY but never terminated my registration with NOW Broadband; hence, I have been charged from December 2023 until the present, and I will still be changed at SKY.

 

Please, how can this be resolved?

 

 

 

 

 

 

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: FAILURE TO FOLLOW THROUGH

Posted by a Superuser, not a Sky employee. Find out more

You will need to phone NOW via the number shown here on their website and explain this to them:

 

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

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This message was authored by GD1 This message was authored by: GD1

Re: FAILURE TO FOLLOW THROUGH

Posted by a Superuser, not a Sky employee. Find out more

@EmmanuelImanah  Your post has been moved from the email forum as that is not an email route to Sky but intended for Sky/Yahoo email account issues.

 

To raise a comp,aint you also need to follow the correct steps here  https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by caesarome This message was authored by: caesarome Answer

Re: FAILURE TO FOLLOW THROUGH

Posted by a Superuser, not a Sky employee. Find out more

You will need to phone NOW via the number shown here on their website and explain this to them:

 

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
EmmanuelImanah
Topic Author
This message was authored by EmmanuelImanah This message was authored by: EmmanuelImanah

Re: FAILURE TO FOLLOW THROUGH

I have spoken to Now TV, and they have canceled the service. 

 

However, they said I should contact SKY for a refund, as SKY did not contact them regarding the service cancellation.

 

Please let me know the next steps.

This message was authored by GD1 This message was authored by: GD1

Re: FAILURE TO FOLLOW THROUGH

Posted by a Superuser, not a Sky employee. Find out more

@EmmanuelImanah wrote:

I have spoken to Now TV, and they have canceled the service. 

 

However, they said I should contact SKY for a refund, as SKY did not contact them regarding the service cancellation.

 

Please let me know the next steps.


Speak to Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
EmmanuelImanah
Topic Author
This message was authored by EmmanuelImanah This message was authored by: EmmanuelImanah

Re: FAILURE TO FOLLOW THROUGH

Please can i get a number to contact Sky

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: FAILURE TO FOLLOW THROUGH

Posted by a Superuser, not a Sky employee. Find out more

@EmmanuelImanah 


Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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