FAILURE TO FOLLOW THROUGH

[EmmanuelImanah]

Hello Team,

In December, a SKY staff member contacted me and convinced me to register for your services. I informed her that I had already acquired a NOW Broadband package, and she stated that she would handle the termination of the services with NOW Broadband and move me over to SKY. She moved me over to SKY but never terminated my registration with NOW Broadband; hence, I have been charged from December 2023 until the present, and I will still be changed at SKY.

Please, how can this be resolved?

[GD1]

@EmmanuelImanah  Your post has been moved from the email forum as that is not an email route to Sky but intended for Sky/Yahoo email account issues.

To raise a comp,aint you also need to follow the correct steps here  https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[caesarome · Accepted solution]

You will need to phone NOW via the number shown here on their website and explain this to them:

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

[EmmanuelImanah]

I have spoken to Now TV, and they have canceled the service. 

However, they said I should contact SKY for a refund, as SKY did not contact them regarding the service cancellation.

Please let me know the next steps.

[GD1]

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@EmmanuelImanah wrote:

I have spoken to Now TV, and they have canceled the service. 

However, they said I should contact SKY for a refund, as SKY did not contact them regarding the service cancellation.

Please let me know the next steps.

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Speak to Sky?

[EmmanuelImanah]

Please can i get a number to contact Sky

[SKY1992bf]

@EmmanuelImanah 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150