Ethernet Cable

[Scott356]

Hello,

My Ethernet cable (yellow) does not fit into the BT box within my house so i cannot get Internet

I bought a RJ11 socket to try and resolve the issue which did not work, 

Can anybody suggest anything?

[cookiemonsteruk]

@Scott356 

When are you due to be activated?

Has the ont been installed

 

If not this fibre modem ont will be installed on the day of activation

[Scott356]

Hello, 

Thanks for your help

My activation was Monday, but i do not have a box like that in my house, how do I arrange this to take place?

I have an old looking Phone Port?

Kind Regards

Scott

[cookiemonsteruk]

@Scott356 

Are you in the uk

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Just to verify if a ont existed before you

[Scott356]

Thanks again for your help, please see detils below:

[Scott356]

Sorry yes UK resisdent 

[cookiemonsteruk]

@Scott356 

Ont exists with active service

I think not as the previous occupant has made off with it.  I take it you've moved in?

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

To request a new one. Any issues get back to us

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[TimmyBGood]

@Scott356 

'ONT exists with active service' means the property is already provisioned for FTTP: if there's no ONT visible then that's typically because a previous occupant has taken it with them when they moved out.

[TimmyBGood]

@Scott356 

Try looking for a very thin white cable with a rectangular green jack plug on it, somewhere in the vicinity of a power socket.  There may also be a couple of screws left in the wall, and the white cable may enter the property behind a round white cover.

 

[Scott356]

Thank you, can i check with you what i am requesting?

[cookiemonsteruk · Accepted solution]

@Scott356 

A replacement ONT optical network terminal

[TimmyBGood]

@Scott356 

You are requesting an ONT (Optical Network Terminal) because the one which should be at the address isn't there.

[Scott356]

Thank you

[TimmyBGood]

@Scott356 

What you are looking for is something like this:

In some installations the white optical cable will be considerably longer.

 

[cookiemonsteruk]

@Scott356 

Did you get thru to sky ?